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首页> 外文期刊>Structural Survey >Key stakeholders' perspectives towards UK new-build housing defects
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Key stakeholders' perspectives towards UK new-build housing defects

机译：主要利益相关者对英国新建房屋缺陷的观点

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摘要

Purpose - Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder's liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder's liability and insurer's warranty periods. Design/methodology/approach - The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK's largest warranty provider (WP) and approved inspector's records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent. Findings - This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs' appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry. Originality/value - This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.
机译：目的-有关房屋缺陷的研究仅限于对缺陷的分类，缺陷的潜在影响以及在施工期间以及建造者的责任期限内对缺陷的检测和修复，而没有考虑保修期限。本文的目的是更好地理解缺陷的哪些影响被关键利益相关者认为是重要的，这些利益相关者在建筑，建造者的责任和保险人的保修期内对它们进行检测和修复。设计/方法/方法-使用问卷调查方法。问卷分发清单是从英国最大的保修服务提供商（WP）和经过批准的检查员记录中得出的。该问卷已分发给2003年的人们，收到292份答复，答复率为15％。调查结果-这项研究对以下论断提出质疑，即房屋建筑业（即房屋建筑商（HBs），房屋检查员和WP）主要关注成本，并发现缺陷对房屋居住者（HOs）的潜在影响是他们的主要关注点。相比之下，HO的出现仅着眼于其日常生活中造成的破坏缺陷，并认为房屋建筑业缺乏客户关注。独创性/价值-这项研究提供了经验性证据，证明了房屋建筑行业和HO在确定缺陷影响的优先次序方面的观点截然不同。此外，这项研究为HBs提供了一种替代方法，可确定应针对减少缺陷的缺陷，从而可以提高客户满意度。

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  • 来源
    《Structural Survey》 |2017年第2期|110-123|共14页
  • 作者

    Tony Hopkin; Shu-Ling Lu; Phil Rogers; Martin Sexton;

  • 作者单位

    Technobgies for Sustainable Built Environments Centre, University of Reading, Reading, UK;

    School of the Built Environment, University of Reading, Reading, UK;

    House Building Standards, National House-Building Council, Milton Keynes, UK;

    School of the Built Environment, University of Reading, Reading, UK;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Defects; Warranty; New-build housing;

    机译：缺陷;保证;新建房屋;

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