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Implementing and Evaluating Performance Measurement Initiative in Public Leisure Facilities: An Action Research Project

机译：在公共休闲设施中实施和评估绩效评估计划：一项行动研究项目

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摘要

This paper addresses issues when implementing and evaluating performance measurement initiative. Applying action research, the study began with designing an innovative performance measurement system and applied the system in three public leisure centres in England during 2005-2007. It was found that, for practitioners in the public leisure sector, inclusiveness and simplicity are the most important criteria of a good performance measurement system. That is, not only does performance data need to be inclusive, the analytical process also needs to be simple and understandable. In addition, facility managers' analytical skills and motivations for benchmarking are two factors determining the practicability of the system developed. Finally, while conducting a long-term action research, there is a need to continually communicate the actual and potential benefits of the change with senior managers. If they are committed and enthusiastic, it is easier to gain the support of other levels of the organisation.
机译：本文讨论了在实施和评估绩效评估计划时的问题。应用行动研究，该研究始于设计创新的绩效评估系统，并在2005-2007年期间将该系统应用于英格兰的三个公共休闲中心。研究发现，对于公共休闲部门的从业人员而言，包容性和简单性是良好绩效评估系统的最重要标准。也就是说，不仅需要包含绩效数据，而且分析过程也必须简单易懂。此外，设施管理人员的分析能力和基准测试动机是决定所开发系统实用性的两个因素。最后，在进行长期的行动研究时，有必要与高级管理人员不断交流变更的实际和潜在好处。如果他们有奉献精神和热情，那么更容易获得组织其他级别的支持。

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