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The electronic government performance of environmental protection administrations in Anhui province, China

机译:中国安徽省环保行政部门的电子政府绩效

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摘要

This study evaluates thee-government performance of environmental protection administrations in the 16 cities of the Anhui province based on an analysis of their websites. For this purpose, the study utilized a super-efficiency slacks-based measure (SBM) model based on three first-level indicators: the degree of public participation, website service quality, and public satisfaction. The rankings of these indicators indicate that the public participation and service quality of these e-government websites were highly consistent. In other words, the greater the public participation, the better the appraisals of service quality, and vice versa. However, the comprehensive performance analyses indicate that only 4 of the 16 e-government websites performed at the efficient frontier, while the remainder were inefficient. Therefore, e-government operations in the Anhui province must be improved to achieve efficiency. (C) 2014 Elsevier Inc. All rights reserved.
机译:本研究通过对安徽省16个城市的环境保护行政管理部门网站的分析,评估了它们的电子政务绩效。为此,本研究利用了基于三个第一级指标的基于超效率松弛的度量(SBM)模型:公众参与程度,网站服务质量和公众满意度。这些指标的排名表明,这些电子政务网站的公众参与和服务质量高度一致。换句话说,公众参与越多,对服务质量的评价就越好,反之亦然。但是,综合性能分析表明,在16个电子政务网站中,只有4个在高效边界执行,其余则效率不高。因此,必须提高安徽省的电子政务运作效率。 (C)2014 Elsevier Inc.保留所有权利。

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