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Future of e-Government: An integrated conceptual framework

机译：电子政务的未来：一个综合的概念框架

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摘要

The information and hyper-connectivity revolutions have caused significant disruptions in citizens' interactions with governments all over the world. Failures in implementing e-government interventions suggest the lack of an integrated approach in understanding e-government as a discipline. In this study, we present an overarching and integrated conceptual framework of e-government grounded in robust qualitative research to describe the factors that must be integrated to implement e-government successfully. Drawing insights from 168 in-depth interviews conducted with multiple stakeholders in India, this study defines e-government as a multidimensional construct with customer orientation, channel orientation and technology orientation as its antecedents. Building on customer orientation and relationship marketing theories, this study proposes that the most significant factor impacting success in implementing e-government projects is citizen orientation, followed by channel orientation and technology orientation. The study also identifies the digital divide, economic growth and political stability as moderators of e-government. Furthermore, the study proposes the tangible and intangible outcomes of e-government with perceived privacy and shared understanding as moderating conditions. Finally, the study presents relevant theoretical and practical implications with future research directions.
机译：信息和超连通革命导致公民与世界各国政府的互动中的重大中断。实施电子政务干预措施的失败表明，在理解电子政务作为纪律时缺乏综合方法。在这项研究中，我们展示了一系列的电子政务综合概念框架，该概念框架基于强大的定性研究，描述了必须融入成功实施电子政务的因素。这项研究从印度的多个利益攸关方进行了168名深入访谈的洞察，这项研究将电子政务定义为具有客户定位，渠道方向和技术导向作为其前一种的多维构建体。本研究建立了客户方向与关系营销理论，提出了在实施电子政务项目方面取得成功的最重要因素是公民导向，其次是渠道定位和技术定位。该研究还确定了电子政务主持人的数字鸿沟，经济增长和政治稳定。此外，该研究提出了电子政务的有形和无形的成果，并认为隐私并分享了适度的情况。最后，该研究提出了与未来的研究方向有关的理论和实际意义。

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  • 来源
    《Technological forecasting and social change》 |2021年第12期|121102.1-121102.17|共17页
  • 作者

    Malodia Suresh; Dhir Amandeep; Mishra Mahima; Bhatti Zeeshan Ahmed;

  • 作者单位

    MICA Strateg Mkt Area Ahmadabad 380058 Gujarat India;

    Univ Agder Sch Business & Law Dept Management Agder Norway|Univ Stavanger Norwegian Sch Hotel Management Stavanger Norway|North West Univ Optentia Res Focus Area Vanderbijlpark South Africa;

    Symbiosis Int Deemed Univ Symbiosis Inst Business Management Pune Pune Maharashtra India;

    Univ Portsmouth Dept Operat & Syst Management Portsmouth Hants England;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    e-Government; Citizen; Integration; Intermediaries; ICT;

    机译：电子政务;公民;融合;中介;ICT;

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