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Measuring organisational performance using a mix of OR methods

机译：混合使用OR方法衡量组织绩效

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摘要

Performance measurement has become an increasingly important issue in recent years. In spite of the remarkable progress that has been achieved in this area of research, many performance measurement initiatives fall short of their potential in supporting decision-making. This paper argues that adopting a multi-method approach to assessing performance has the potential to result in more comprehensive and effective performance measurement systems. To support this assertion, the paper discusses the development of a performance measurement system for a Business Tax Department, which combined the use of several operational research (OR) techniques including qualitative system dynamics, data envelopment analysis and multiple criteria decision analysis. The use of these OR techniques was influential in developing and implementing the performance measurement system and has the potential to be transferred to other contexts.
机译：近年来，性能度量已成为越来越重要的问题。尽管在这一研究领域已取得了显着进步，但许多绩效评估计划仍缺乏支持决策的潜力。本文认为采用多方法评估绩效的潜力可能会导致更全面，更有效的绩效评估系统。为了支持这一主张，本文讨论了营业税部门绩效评估系统的开发，该系统结合了多种运筹学（OR）技术的使用，包括定性系统动力学，数据包络分析和多准则决策分析。这些OR技术的使用对开发和实施绩效评估系统具有影响力，并且有可能被转移到其他环境中。

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