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Managed Services: An Uphill Battle?

机译：管理服务：一场艰苦的战斗？

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摘要

For the big IXCs, 2003 brought small changes, but not much new for their highly trumpeted, already comprehensive, managed services strategies. AT&T, MCI, Sprint, and to an extent Qwest's IXC operations each already had a broad portfolio of customer network monitoring tools as well as outsourced CPE management for IP routers and frame relay gear. The really big news of the year came with nationwide long-distance regulatory relief won by the ILECs, which offers them a much broader role in managed services. But the ILECs must also overcome a two-part image problem. First, managed services have been the traditional realm of the IXCs, because enterprise customers traditionally needed help managing their regional, national and global networks, not their access pipes. Second, IXC long-haul SLAs trump what ILECs can offer for their access SLAs.
机译：对于大型IXC，2003年带来了很小的变化，但由于其高度吹捧，已经全面的托管服务策略而带来的变化并不多。 AT＆T，MCI，Sprint和Qwest的IXC业务都已经拥有广泛的客户网络监控工具产品组合，以及针对IP路由器和帧中继设备的外包CPE管理。当年真正重要的新闻是ILEC获得了全国性的长途监管救济，这为他们提供了在托管服务中更广泛的作用。但是ILEC还必须克服两部分的图像问题。首先，托管服务一直是IXC的传统领域，因为传统上企业客户需要帮助来管理其区域，国家和全球网络，而不是其访问管道。其次，IXC远程SLA胜过ILEC为其访问SLA所能提供的东西。

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