Information systems (IS) managers at countless organizations are waking up to the potential benefits of using Internet and Web technologies behind the firewall to build the next generation of information systems, called Intranets. This new model of computing is being used to solve internal organizational problems traditionally addressed by proprietary databases, groupware, workflow, and similar solutions. But even though the Internet and an Intranet use the same technologies, they are very different beasts at heart: one might even call an Intranet a domesticated Internet. And the primary tool used to tame the Internet for internal use is the desktop: The user's window to organizational information resources.
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