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The relationship between smartphone usage, tourist experience and trip satisfaction in the context of a nature-based destination

机译:基于自然目的地的智能手机使用率,游客体验和旅行满意度之间的关系

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摘要

Leisure travel occurs in spaces and is a form of experience. Given the popularity of using smartphones at destinations, the tourist experience is no longer bounded by the physical limits of the destination. This study considers the relationship between travel motivation, smartphone-related constructs of motivation to share travel experience while visiting the destination (sharing motivation), smartphone usage at the destination, and tourist experience and trip satisfaction arising from the entanglement of the physical space and the virtual space connected through the smartphone. The relationships are examined in the context of Hualien, a popular nature-based destination in Taiwan. Partial least squares analysis of the data obtained from 297 Taiwan residents who had visited Hualien at least once and who possessed smartphones showed that tourist experience and satisfaction are determined by the physical space of the destination and the virtual space connected by the smartphone. However, the inroads made by smartphones are still limited for nature-based destinations, and smartphones may not always have a positive influence. This study also found that tourists, who have different travel motivations and on-site sharing motivations, react to this joint physical-virtual space differently. The use of smartphones at the destination may simply be a reaction to boredom and to kill time, hence the lack of influence of on-site experience sharing on experience and satisfaction. This study showed that tourists value the functional purpose provided by smartphones. (C) 2016 Elsevier Ltd. All rights reserved.
机译:休闲旅行发生在太空中,是一种体验。鉴于在目的地使用智能手机的普及,游客的体验不再受目的地的物理限制的限制。这项研究考虑了旅行动机,与智能手机相关的动机以共享在访问目的地时分享旅行经历的动机之间的关系(共享动机),智能手机在目的地的使用以及因物理空间和空间的纠缠而产生的游客体验和旅行满意度之间的关系。通过智能手机连接的虚拟空间。在台湾流行的自然旅游胜地花莲的背景下考察了这种关系。通过对至少297次至少访问过花莲,并拥有智能手机的台湾居民获得的数据进行的最小二乘分析,表明游客的体验和满意度取决于目的地的物理空间和智能手机所连接的虚拟空间。但是,智能手机所取得的进展仍然仅限于基于自然的目的地,并且智能手机可能并不总是具有积极影响。这项研究还发现,具有不同旅行动机和现场共享动机的游客对这个联合的物理-虚拟空间的反应不同。在目的地使用智能手机可能只是对无聊和消磨时间的反应,因此缺乏现场体验共享对体验和满意度的影响。这项研究表明,游客重视智能手机提供的功能目的。 (C)2016 Elsevier Ltd.保留所有权利。

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