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Community-Based Complaint Mediation

机译：社区投诉调解

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摘要

In many jurisdictions, perceived bias by law enforcement has stood in the way of collaboration between police and communities. Complaints by citizens alleging bias or discourtesy can involve significant costs to police departments, as investigations require the time of both officers and investigating personnel. Resolution of complaints, however, provide opportunities for officers and community members to develop more compatible perspectives on law enforcement and life in the community. With this objective, several jurisdictions have adopted mediation procedures as an alternative to the conventional, adversary-oriented dispute resolution. In operation since 2014, LAPD's Biased Policing Complaint Mediation Program represents progress in this approach by employing professionally trained civilian mediators from the community. Formative evaluation of this program finds significant evidence for the efficacy of this approach. Steps to obtain maximum value from this approach include making the opportunity better known among officers and promoting more support among supervisors.
机译：在许多司法管辖区，执法人员认为的偏见阻碍了警察与社区之间的合作。公民提出的偏见或不诚实的投诉可能会给警察部门带来巨大的成本，因为调查需要官员和调查人员的时间。但是，投诉的解决为官员和社区成员提供了机会，使他们可以对执法和社区生活形成更加兼容的观点。出于这个目标，一些司法管辖区已采用调解程序，以替代传统的，面向对手的争议解决方案。自2014年以来，LAPD的“偏向警务投诉投诉调解计划”通过雇用来自社区的经过专业培训的民间调解员，代表了这种方法的进步。该程序的形成性评估为该方法的有效性找到了重要的证据。从这种方法中获得最大价值的步骤包括让官员们更好地了解这一机会，并在主管中增加支持。

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  • 来源
    《The police chief》 |2018年第8期|363840-42|共5页
  • 作者

    Howard P. Greenwald; Charlie Beck;

  • 作者单位

    Sol Price School of Public Policy, University of Southern California;

    Los Angeles Police Department;

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  • 正文语种 eng
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