Q: What's the best way you've found to get feedback from within your agency?A1: Chief Constable Bob Downie: Agency size and culture will determine the best way of receiving feedback. We have used surveys during our strategic planning processes, and we engage staff through supervisors each year, to identify what we can do to better serve the community and each other. The best feedback I have had from workgroups came from meeting face-to-face with staff and being prepared to "take it on the chin" with respect to what is working and what is not. At an individual level, there is nothing better than having a one-on-one conversation. We think the young employee will be intimidated and hold back, but without an audience, and having the conversation in their space, I have found you get very honest responses. Simply put-be open and sincere.
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