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Workplace stress factors and 'burnout' among information technology professionals: a systematic review

机译:信息技术专业人员中的工作场所压力因素和“倦怠”:系统综述

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Background: Burnout is a widely acknowledged stress outcome. As the prevalence of burnout has been observed in several other professions, it is very plausible that it could be prevalent in the Information Technology (IT) field. Objective: To show a relationship between working environment of an IT professional and burnout. To the best of the authors' knowledge, this is the first systematic review of studies dealing with burnout among IT professionals. Methods: Prior publications addressing burnout and IT professionals were retrieved by an online search of multiple databases. Abstracts were examined to determine which articles met specific criteria for evaluation. Two reviewers critically appraised three articles and determined three key exposure variables; role ambiguity, role conflict and job tasks. Results: There is a relationship between the three variables and burnout among IT professionals. However, the three articles collectively were evaluated as marginal (0.67 out of 2.0). Conclusions: Managers of IT employees must be aware of these exposure variables and take action to protect the individuals. These efforts will enhance individual well-being and save the company money over the long-term.
机译:背景:倦怠是公认的压力结果。由于职业倦怠的流行已在其他几个行业中观察到,因此很可能在信息技术(IT)领域中很普遍。目的:展示IT专业人员的工作环境与倦怠之间的关系。据作者所知,这是有关IT专业人员倦怠研究的首次系统综述。方法:通过对多个数据库进行在线搜索,检索了有关职业倦怠和IT专业人员的先前出版物。检查摘要以确定哪些文章符合特定的评估标准。两位审稿人严格评估了三篇文章,并确定了三个关键的暴露变量;角色模棱两可,角色冲突和工作任务。结果:这三个变量与IT专业人员的倦怠之间存在关系。但是,这三篇文章的总和被评为边际(2.0中占0.67)。结论:IT员工的经理必须意识到这些暴露变量,并采取措施保护个人。这些努力将提高个人的幸福感,并从长期来看为公司节省资金。

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