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首页> 外文期刊>Transforming Government: People, Process and Policy >Evaluative design of e-government projects: A community development perspective
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Evaluative design of e-government projects: A community development perspective

机译：电子政务项目的评估设计：社区发展的观点

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摘要

Purpose – The purpose of this paper is to develop a framework supporting the design and evaluation of e-government projects, especially those involving voluntary and community organisations. Design/methodology/approach – The research adapts a socio-economic model of community sustainability, reinterpreting it in the context of e-government. It documents the evolution of a conceptual framework for evaluative design through study of a project in London, UK. An interpretive approach was adopted, within which research was guided by the structured-case method. Findings – The research provides an evaluative framework for e-government projects featuring four forms of community capital: infrastructural, environmental, human and social. An ex post evaluation illustrates how the framework identifies design and management issues that are not considered by conventional evaluative frameworks. Research limitations/implications – The main sources of data reflect project management perspectives and information from monitoring the evolution of activities undertaken by participant organisations. There has been limited direct engagement with the latter and the next phase of research will apply the framework from their perspectives to identify factors promoting and inhibiting ongoing engagement with the system. Practical implications – The framework provides an analytic tool for designers and managers of e-government systems, especially those which feature online community building as a strategic outcome. All project stakeholders can use the framework to structure engagement with system design and management. Originality/value – The distinctive contribution is to reinterpret e-government from a community development perspective. It offers a means of identifying project shortcomings ignored by methods taking a narrower approach to e-government information systems development.
机译：目的–本文的目的是开发一个框架，以支持设计和评估电子政务项目，尤其是那些涉及自愿组织和社区组织的项目。设计/方法/方法-研究采用了社区可持续性的社会经济模型，并在电子政务的背景下对其进行了重新解释。它通过研究英国伦敦的一个项目，记录了评估设计概念框架的演变。采用了一种解释性方法，在该方法中，结构化案例方法指导了研究。研究结果–该研究为电子政务项目提供了一种评估框架，该框架具有四种形式的社区资本：基础设施，环境，人类和社会。事后评估说明了该框架如何识别常规评估框架未考虑的设计和管理问题。研究的局限性/意义–数据的主要来源反映了项目管理的观点和从监测参与组织开展的活动的进展中获得的信息。与后者的直接接触受到限制，下一阶段的研究将从他们的角度应用该框架，以识别促进和抑制与该系统持续接触的因素。实际意义–该框架为电子政务系统的设计人员和管理人员提供了分析工具，尤其是那些将在线社区建设作为战略成果的系统。所有项目涉众都可以使用该框架来构建与系统设计和管理的互动。原创性/价值–独特的贡献是从社区发展的角度重新诠释电子政务。它提供了一种识别项目缺陷的方法，这些缺陷被采用更狭窄的方法进行电子政务信息系统开发的方法所忽略。

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