Retail Logistics: Exploring the Changing Logistics Costs and Competitive Environment

Henry Jin; Frank Adams; Tyler Morgan

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Retail Logistics: Exploring the Changing Logistics Costs and Competitive Environment

机译：零售物流：探索不断变化的物流成本和竞争环境

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Transportation and logistics service quality that has traditionally been more relevant in B2B commerce (i.e., lead time, lead time variance) is now increasingly salient to consumers. However, consumers may not necessarily be knowledgeable enough to discern service differences among traditional transportation companies, such as Fedex, UPS, and postal services. Does it mean that consumers continue to view companies involved in product delivery as interchangeable, or is it now the case that transportation service providers are becoming less commoditized?

机译：传统上在B2B商业中更重要的运输和物流服务质量（即提前期，提前期差异）现在对消费者越来越重要。但是，消费者可能不一定了解足够多的知识以辨别传统运输公司（例如Fedex，UPS和邮政服务）之间的服务差异。这是否意味着消费者继续将参与产品交付的公司视为可互换的公司，还是现在运输服务提供商的商品化程度降低了？

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来源
《Transportation Journal》 |2019年第4期|iii-iv|共2页
作者
Henry Jin; Frank Adams; Tyler Morgan;
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作者单位

Supply Chain Management Miami University;

Marketing Mississippi State University;

Supply Chain Management Auburn University;

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收录信息美国《科学引文索引》(SCI);
原文格式 PDF
正文语种 eng
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Retail Logistics: Exploring the Changing Logistics Costs and Competitive Environment

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