Travel Planning: Searching for and Booking Airline Seats on the Internet

RexS.Toh; Frederick DeKay; Peter Raven

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Travel Planning: Searching for and Booking Airline Seats on the Internet

机译：出行计划：在Internet上搜索和预订航空公司座位

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摘要

This article is based on a survey of 374 airline passengers sampled at an airport. We examine how travelers search for and then buy airline seats, determine which distribution channel dominates, calculate what percentages of online searches convert to actual bookings on the same website, and report why people switch. We also examine which travelers book, and then rebook airline seats, and why. We then measure the differences in how travelers view several Internet and website issues, the differences between Internet users and nonusers, between business and pleasure travelers, and between men and women. We update the most important reasons for airline choice, in an era when online bookings predominate. Finally, we report our findings (some counterintuitive) and their implications for airlines and third-party websites (online travel agents).

机译：本文基于对在机场采样的374名航空公司乘客的调查。我们研究旅行者如何搜索然后购买飞机座位，确定哪个分销渠道占主导地位，计算在同一网站上在线搜索转换为实际预订的百分比，并报告人们转换原因。我们还将检查哪些旅客可以预订，然后重新预订飞机座位，以及原因。然后，我们测量旅行者在查看多个Internet和网站问题方面的差异，互联网用户与非用户之间，商务和休闲旅行者之间以及男性与女性之间的差异。在当前在线预订占主导地位的时代，我们更新了选择航空公司的最重要原因。最后，我们报告我们的发现（有悖常理）及其对航空公司和第三方网站（在线旅行社）的影响。

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来源
《Transportation journal》 |2012年第1期|p.80-98|共19页
作者
RexS.Toh; Frederick DeKay; Peter Raven;
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作者单位

Marketing Program Director Department of Marketing Albers School of Business and Economics Seattle University Seattle, WA 98122-4340;

Albers School of Business and Economics Seattle University Seattle,WA 98122-4340;

Albers School of Business and Economics Seattle University Seattle, WA 98122-4340;

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收录信息美国《科学引文索引》(SCI);
原文格式 PDF
正文语种 eng
中图分类
关键词
airline; booking; internet; websites;

机译：航空公司;预订互联网;网站;

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1. TRYING TO SQUEEZE INTO THE MIDDLE SEAT:APPLICATION OF THE AIRLINE DEREGULATION ACT'S PREEMPTION PROVISION TO INTERNET TRAVEL AGENCIES [J] . Aubrey B. Colvard Journal of Air Law and Commerce . 2010,第3期

机译：尝试挤入中间位置：航空管制放松法优先权规定在互联网旅行社中的应用
2. United Launches Booking Engine on Chinese Website Passengers will be able to make flight reservations by choosing their flight and seat location online/Singapore Airlines--First to Fly the A380 [J] . 中国对外贸易（英文版） . 2005,第009期

机译：美联航在中文网站上启动预订引擎旅客将可以通过在线/新加坡航空选择航班和座位位置来进行机票预订-首飞A380
3. Information searching and buying on the Internet: travel-related activities? [J] . Randi J Hjorthol Environment and Planning . 2009,第2期

机译：在Internet上搜索和购买信息：与旅行相关的活动？
4. A Robust Model for Airline Seat Allocation with Multiple Seat Bookings [C] . Ma Weimin, Qiu Bingbing 2010 International Conference on Management and Service Science . 2010

机译：具有多个座位预订的航空器座位分配的鲁棒模型
5. Internet travel booking activities among college students. [D] . Moreo, Joseph. 2006

机译：大学生之间的互联网旅行预订活动。
6. World Wide Web and Other Internet Information Services in the Health Sciences: A Collection of Policy and Procedure Statements and Electronic Searching of the Health Sciences Literature: Examples for End-User Searching [O] . Carolyn M. Brown 1998

机译：卫生科学中的万维网和其他Internet信息服务：政策和程序声明以及卫生科学文献的电子检索的集合：最终用户检索的示例
7. Modeling the choice of an airline itinerary and fare product using booking and seat availability data [O] . Carrier Emmanuel 1973- 2008

机译：使用预订和座位可用性数据对航空公司行程和票价产品的选择进行建模

Travel Planning: Searching for and Booking Airline Seats on the Internet

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