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User satisfaction with battery electric vehicles in South Korea

机译：用户满意与韩国电池电动车

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摘要

Battery electric vehicles (BEVs) have been promoted by the government over the last several years, driven by public concern over pollutant emissions from internal combustion engines. However, the conditions related to driving BEVs are not yet satisfactory for many BEV users, as evident from sluggish market growth compared with general market forecasts. Thus, a fundamental aspect of diagnosing the current conditions of BEV operation is to evaluate BEV user satisfaction. This study establishes hypothetical links between potential factors and BEV user satisfaction, and between BEV use satisfaction and intention to repurchase and recommend. The hypothetical links are specified using a partial least squares structural equation model (PLS-SEM) and estimated based on a survey of actual BEV owners (N=160) who had driven BEVs for at least six months. The outcomes of PLS-SEM suggest that seven relations out of nine hypothetical links were statistically significant. In particular, it is noticeable that the intention for cost-saving during operation is a key factor for BEV user satisfaction and that user satisfaction with range and charging has a positive effect on the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend BEVs to others. Because this study was conducted based on actual experience of BEV users, the findings could enhance understanding of the BEV driving environment and, thus, pave the way to provision of better service for BEV users.
机译：电池电动汽车（BEV）在过去几年中，政府晋升，受到内燃机的污染物排放的污染物排放驱动。然而，对于许多BEV用户而言，与驾驶BEV相关的条件尚不令人满意，因为与一般市场预测相比，从缓慢的市场增长中明显看出。因此，诊断BEV操作的当前条件的基本方面是评估BEV用户满意度。本研究建立了潜在因素与BEV用户满意度之间的假设联系，BEV在BEV之间使用满意度和打算回购和推荐。使用部分最小二乘结构方程模型（PLS-SEM）指定假设的链接，并根据对曾为六个月驱动BEV的实际BEV所有者（n = 160）的调查估计。 PLS-SEM的结果表明，七个假设链接中的七个关系统计学意义。特别是，在操作期间节省成本节省的意图是BEV用户满意度的关键因素，并且用户对距离和充电的满意度对BEV用户的整体满意度具有积极影响。此外，那些对BEV满意的人有意回购并推荐给他人的BEV。由于这项研究是基于BEV用户的实际经验进行的，因此调查结果可以增强对BEV驾驶环境的理解，从而铺平了为BEV用户提供更好的服务。

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