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Impacts of the introduction of autonomous taxi on travel behaviors of the experienced user: Evidence from a one-year paid taxi service in Guangzhou, China

机译：自主出租车引入对经验丰富的用户的旅行行为的影响：来自中国广州一年的一年支付出租车服务的证据

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摘要

The interaction with autonomous driving technology has increased in the past few years. Although a few studies have investigated the opinion of people who have physically experienced AVs, the understanding regarding how the experienced users can integrate AV-based services into real life is limited. To address this gap, the present study examines the travel characteristics of autonomous taxi trips and the determinants of continuous use intention. The data used in this study were collected in Guangzhou, China where paid autonomous taxi service have been publicly accessible and operated for one year. The analysis of the autonomous taxi trips revealed that this novel mobility choice has been accepted and extensively used by experienced users. In addition, five market segments were identified according to the supplement and alternative travel mode to autonomous taxi trips. Results indicate a possible mode shift from public transport to autonomous taxis. The role of a safety steward on board was also identified. Findings suggest that takeover action influences the acceptable time for fully autonomous driving and the preference for autonomous taxis. Certain factors-service satisfaction, psychological ownership, and concern for the equality of safety-for autonomous taxi use are considered in this study. On this basis, an extended technology acceptance model is proposed to explain the continuous use intention of autonomous taxis. The maintenance of a positive attitude toward use, which underlines the simplicity and usefulness of autonomous taxis and the improvement of service quality, is essential for experienced users. Furthermore, the approaches that establish psychological ownership and alleviate the concern for the equality of safety can also enhance the continuous use intention. Interestingly, the effect of concern for the equality of safety on continuous use intention is larger when experienced users do not or seldom encounter takeovers. The research contributes to the ongoing research related to the real-life application of AVs, with implications for urban transportation managers, mobility providers, and automobile industry players.
机译：与自主驾驶技术的互动在过去几年中增加。虽然一些研究已经调查了身体经验丰富的人的人的意见，但有关经验丰富的用户如何将基于AV的服务集成到现实生活中的理解是有限的。为了解决这一差距，本研究探讨了自主出租车旅行的旅行特征和连续使用意图的决定因素。本研究中使用的数据被收集在中国广州，中国付费自动出租车服务已公开访问并运营一年。自主出租车旅行的分析显示，经验丰富的用户已被接受和广泛使用这种新的移动性选择。此外，根据补充和替代旅行模式确定了五个市段，以自动出租车旅行。结果表明，从公共交通到自主出租车的可能模式转变。还确定了安全管道上的作用。调查结果表明，收购行动会影响完全自主驾驶的可接受时间和自主出租车的偏好。在本研究中考虑了某些因素 - 服务满意度，心理所有权和对安全自主出租车的平等的关注。在此基础上，提出了扩展的技术验收模型来解释自治出租车的持续使用意图。维护使用积极的态度，强调了自主出租车的简单性和有用性以及服务质量的提高，对经验丰富的用户至关重要。此外，建立心理所有权和缓解安全平等关注的方法也可以增强连续使用意图。有趣的是，当经验丰富的用户没有或很少遇到收购时，对连续使用的平等的关注的效果更大。该研究有助于持续研究与AVS的真实应用有关，对城市交通经理，移动供应商和汽车行业参与者的影响。

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