Service quality and prospects for benchmarking: Evidence from the Peru water sector

Chen Lin

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Service quality and prospects for benchmarking: Evidence from the Peru water sector

机译：服务质量和基准测试的前景：秘鲁水务部门的证据

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Service quality is a very important aspect of the water and sewerage industry. Empirical studies have tended to focus on production costs, without explicitly introducing key dimensions of quality. Using data from the Peruvian water sector (1996—2001), this study examines how the introduction of quality variables affects performance comparisons across utilities. The research presents different specifications of stochastic cost frontier models to illustrate how quality can be incorporated into benchmarking studies.

机译：服务质量是供水和排污行业的一个非常重要的方面。实证研究往往集中在生产成本上，而没有明确介绍质量的关键方面。本研究使用秘鲁水务部门（1996-2001年）的数据，研究了引入质量变量如何影响公用事业之间的绩效比较。该研究提出了随机成本前沿模型的不同规范，以说明如何将质量纳入基准研究中。

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来源
《Utilities Policy》 |2005年第3期|p.230-239|共10页
作者
Chen Lin;
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作者单位

Public Utility Research Center. University of Florida, P.O. Box 117142, Gainesville, FL 32611-7142, USA;

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原文格式 PDF
正文语种 eng
中图分类市政工程;
关键词
water sector; service quality; stochastic frontier models;

机译：水部门;服务质量;随机前沿模型;

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专利

1. Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector [J] . Chen Lin, Sanford V. Berg Review of Industrial Organization . 2008,第1期

机译：将服务质量纳入标准规则中：在秘鲁水行业的应用
2. Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector [J] . Chen Lin, Sanford V. Berg Review of Industrial Organization . 2008,第1期

机译：将服务质量纳入标准规则中：在秘鲁水行业的应用
3. Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education.Part I:Financial services sector [J] . K.H.Tang and M.Zairi Quality Control and Applied Statistics . 1999,第2期

机译：服务环境下质量实施的基准：金融服务和高等教育机构的比较分析。第一部分：金融服务业
4. Benchmarking in the public service industry: The Italian water service management sector [C] . lo Storto C. 2011 IEEE International Conference on Industrial Engineering and Engineering Management . 2011

机译：公共服务行业的基准测试：意大利的水服务管理部门
5. Private Participation in India's Water Sector: Impact on Water Access and Service Quality Indicators. [D] . Bharadwaj, Ananthi Shankar. 2017

机译：私人参与印度的水部门：对水供应和服务质量指标的影响。
6. Quality of Obstetric Care in Public-sector Facilities and Constraints to Implementing Emergency Obstetric Care Services: Evidence from High- and Low-performing Districts of Bangladesh [O] . Iqbal Anwar, Nahid Kalim, Marge Koblinsky 2009

机译：公共部门设施中的产科护理质量以及实施紧急产科护理服务的制约因素：来自孟加拉国高绩效和低绩效地区的证据
7. Service quality and prospects for benchmarking: Evidence from the Peru water sector [O] . Lin C 2005

机译：服务质量和基准测试的前景：来自秘鲁水务部门的证据

Service quality and prospects for benchmarking: Evidence from the Peru water sector

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