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Soft systems methodology for performance measurement in the Uganda water sector

机译：乌干达水务部门绩效衡量的软系统方法

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摘要

Water and sanitation services in developing countries are delivered in an extremely complex institutional environment, characterised by "soft" problems, that is problems with significant political and social components whose "what" and "how" cannot be defined early in the intervention process. A problem situation common in developing countries depicting "soft" characteristics is how to improve the effectiveness and efficacy of existing performance measurement systems to track the progress towards achievement of water/sanitation-related Millennium Development Goals (MDGs). Such problem situations are better handled using soft systems methodology (SSM), a methodology recommended by Professor Checkland and his research colleagues at Lancaster University, UK. In 2003, SSM was applied in an intervention that aimed to improve performance measurement systems in the Uganda water/sanitation sector. Through strong participation of the key stakeholders, a team of researchers with their local counterparts in Uganda developed and field tested a performance measurement framework. According to an evaluation by the international donor community, policy makers and managers in the sector, the past three annual water/sanitation sector performance reports compiled using the performance measurement framework have depicted a progressive qualitative improvement.
机译：发展中国家的水和卫生服务是在极为复杂的制度环境中提供的，其特征是“软”问题，即具有重要政治和社会组成部分的问题，其“什么”和“方式”在干预过程的早期无法定义。在发展中国家，表现出“软”特征的普遍问题是如何提高现有绩效评估系统的有效性和效力，以追踪实现与水/卫生相关的千年发展目标（MDG）的进展。使用软系统方法（SSM）可以更好地处理此类问题，这是Checkland教授及其英国兰开斯特大学研究同事推荐的方法。 2003年，将SSM应用于一项旨在改善乌干达水/卫生部门绩效评估系统的干预措施中。在关键利益相关者的大力参与下，一个研究团队与乌干达当地的同行们一起开发并实地测试了绩效评估框架。根据国际捐助界，该部门的决策者和管理人员的评估，使用绩效评估框架编制的过去三年水/卫生部门的年度绩效报告表明，质量有了逐步改善。

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