A cultural change is needed in the water industry if innovation is to become 'business as usual' and give the maximum benefits to the customer, delegates heard at the WWT Water Industry Technology Innovation conference.Innovation is one of Ofwat's four priority areas for water companies to address in their PR19 plans, and is a pillar that supports the other three priorities of customer service, affordability and resilience. But while there is plenty of innovative activity - technological and otherwise - going on the sector, water companies have work to do if they are to develop a truly innovative culture that can harness this effectively, speakers agreed.
展开▼
