Our much revered manufacturing director, Alex, was headhunted six months ago and it's like someone has put the handbrake on our improvement activity. Morale has plummeted ever since he left and I'm working with his successor to rediscover our old mojo. Under Alex's leadership we created a bold ambition to become the top factory in a global group - in terms of customer service scores, safety, innovation and employee engagement. We supplemented this vision with a sort of constitution that defined the core behaviours we expected on site, like respect, humility and teamwork. Alex had this Churchillian-like style and you could see the hairs on the back of people's necks going up when he addressed town hall meetings.
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