In recent years, municipalities in the US and Canada, and water and wastewater utility companies, have struggled to manage the complex and diverse assets for which they are accountable. Great strides have been made to develop programmes and systems to improve cost efficiencies but core work order management software system functionality by itself did not address the growing needs of infrastructure asset management practices. In the past five years since the worldwide economic decline, which in part continues today, municipalities and utilities at all levels have faced severe revenue shortfalls. Maintaining basic services has involved delaying hundreds of millions of dollars a year in needed maintenance activities and deferring critical capital projects.
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