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Reference librarians' perceptions of chat reference: An exploration of the factors effecting implementation.

机译:参考馆员对聊天参考的理解:探索影响实施的因素。

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摘要

Studies on chat reference, synchronous online reference service, have identified four main themes; technology and implementation of chat reference, the need for chat reference, the effectiveness of chat reference and the impact of chat reference. This descriptive study was designed to explore those areas in order depict how chat reference is currently perceived by reference librarians. In prior studies, study populations had current or past experience with chat reference. This study of California community college librarians identified the major concerns and perceptions of reference librarians regardless of their level of experience with chat reference in an effort to encourage the implementation of chat reference in California community college libraries. Study results indicated that overall, librarians who participated in the study were confident in their own technology skills and were comfortable with chat reference as an effective tool for facilitating reference services. Librarians felt that there was inadequate technical support, funding and staffing to implement chat reference and respondents indicated that they felt chat reference would significantly increase their work load. There was disagreement among librarians about the need for chat reference. The significance of this study was its ability to identify the major concerns and perceptions of librarians regarding chat reference. The findings could be used to address librarians' concerns and clear up any misconceptions that may deter the implementation of chat reference in community college libraries.
机译:有关聊天参考,同步在线参考服务的研究已确定了四个主要主题。聊天参考的技术和实现,聊天参考的必要性,聊天参考的有效性以及聊天参考的影响。这项描述性研究旨在探索这些领域,以描述参考图书馆员当前如何看待聊天参考。在先前的研究中,研究人群具有聊天参考的当前或过去经验。这项针对加利福尼亚社区大学图书馆员的研究确定了参考图书馆员的主要关注点和看法,而不论他们在聊天参考方面的经验水平如何,以鼓励在加利福尼亚社区大学图书馆中实施聊天参考。研究结果表明,总体而言,参与研究的图书馆员对自己的技术技能充满信心,并且愿意将聊天参考作为促进参考服务的有效工具。图书馆员认为没有足够的技术支持,资金和人员来进行聊天参考,而受访者表示,他们认为聊天参考会大大增加他们的工作量。图书馆员之间对于聊天参考的需求存在分歧。这项研究的意义在于它能够确定馆员对聊天参考的主要关注和看法。该发现可用于解决图书馆员的担忧,并消除可能阻止社区大学图书馆实施聊天参考的任何误解。

著录项

  • 作者

    Huston, Celia J.;

  • 作者单位

    Capella University.;

  • 授予单位 Capella University.;
  • 学科 Library Science.
  • 学位 Ph.D.
  • 年度 2009
  • 页码 132 p.
  • 总页数 132
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 图书馆学、图书馆事业;
  • 关键词

  • 入库时间 2022-08-17 11:37:51

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