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Outsourcing CIS helps utility streamline operations, cut costs

机译：CIS外包有助于公用事业简化运营，降低成本

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摘要

Union Gas has streamlined its internal operations, enhanced customer service and reduced operating costs by outsourcing its customer information system (CIS).During its 1998 merger with Centra Gas Ontario, Union Gas faced substantial challenges surrounding the companies' CIS technology Before the merger, both companies had separate billing and customer care systems. Additionally, the new company's legacy mainframe did not offer the flexibility needed to meet short and long-term goals.What was needed was a CIS system flexible enough to respond quickly to business opportunities, and scalable enough to support 1.1 million residential, commercial and industrial customers. The utility chose the Enlogix Inc. CIS solution to meet these requirements.Since the conversion was completed in July 2000, Union Gas has been able to meet a number of its business objectives, including creating more efficient customer service centers, and delivering quick and accurate account updates.
机译：Union Gas通过外包其客户信息系统（CIS）简化了内部运营，增强了客户服务并降低了运营成本。在1998年与安大略省Centra Gas合并期间，Union Gas面临着围绕公司CIS技术的严峻挑战。公司有单独的计费和客户服务系统。此外，新公司的旧式大型机无法提供满足短期和长期目标所需的灵活性，而需要的是CIS系统，该系统足够灵活以快速响应商机，并且具有足够的可扩展性以支持110万个住宅，商业和工业应用顾客。该公用事业公司选择了Enlogix Inc. CIS解决方案来满足这些要求。自2000年7月转换完成以来，Union Gas能够满足其许多业务目标，包括建立更高效的客户服务中心以及提供快速准确的服务。帐户更新。

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