Know your customer

Lew Bullion

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Know your customer

机译：了解你的顾客

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In today's changing market, the critical mandate for utilities is to know their customers and to become flexible enough to meet the customer's needs. That's what Reliant Energy's Lee W. Hogan, executive vice president, told a recent Southern Gas Association meeting. In contrast to the previous model that squeezed customers into a few regulated categories, successful utilities today must "go out there, see who that customer is going to be, what products and services they want..., and then satisfy their needs," Hogan declared.

机译：在当今瞬息万变的市场中，公用事业的关键任务是了解他们的客户并变得足够灵活以满足客户的需求。这就是Reliant Energy的执行副总裁Lee W. Hogan在最近的南方天然气协会会议上说的。与以前的将客户划分为几个受管制类别的模型相反，如今成功的公用事业公司必须“走到那里，了解该客户将是谁，他们想要什么产品和服务，然后满足他们的需求”，霍根宣布。

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《Pipe Line & Gas Industry》 |1999年第6期|共1页
作者
Lew Bullion;
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正文语种 eng
中图分类管道运输;管道运输;石油、天然气工业;
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Know your customer

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