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Driven by metrics

机译:由指标驱动

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摘要

Many companies select performance metrics by copying what competitors use for their operations. The correct method of selecting the suitable metrics is defining a vision, setting objectives, creating processes to deliver on vision and strategy, and selecting metrics to monitor the processes against the objectives. Another problem is having the right mix of different types of metrics available, whether they should focus on customer needs, organizational goals etc. Some metrics may be fit for short term needs while others are for long term performance monitoring . It is advisable to have metrics which are business drivers instead of outcome indicators. (6 refs.)
机译:许多公司通过复制竞争对手用于其运营的内容来选择绩效指标。选择合适指标的正确方法是定义愿景,设定目标,创建实现愿景和策略的流程以及选择指标以针对目标监控流程。另一个问题是各种指标的正确组合,它们是否应关注客户需求,组织目标等。某些指标可能适合短期需求,而另一些指标则适合进行长期绩效监控。建议使用作为业务驱动因素的指标而不是结果指标。 (6篇)

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