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A tale of two 'qualitys': Reflections on the quality revolution in higher education

机译:两种“质量”的故事:对高等教育质量革命的反思

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摘要

In the early 1990s, the purposes of quality seemed heavily weighted in favor of accountability, while improvement usually sidelined. Also, higher education across the world was experiencing unprecedented turbulence, a declining unit of resource and marked changes in the context and conditions of academic work. Adopting quality practices from industry and business seldom helped to improve quality. The misplaced approaches like considering student as customer only added to the confusion. Due to the apparent growth of the quality burden the real academics in the front line were beginning to take an interest in how all this was being received and responded to in actual institutions. Perspectives and insights began to be formulated that were drawn from empirical research in actual university settings. This provided a better understanding of quality as practiced, and experienced. (5 refs.)
机译:在1990年代初期,质量的目的似乎偏重于问责制,而改进通常会被搁置。此外,世界各地的高等教育正经历着前所未有的动荡,资源单位的减少以及学术工作环境和条件的显着变化。很少采用行业和企业的质量实践来帮助提高质量。放错地方的方法(例如将学生视为客户)只会加剧混乱。由于质量负担的明显增长,前线的真正学者开始对在实际机构中如何接收和响应所有这些产生兴趣。从实际大学环境中的经验研究中得出的观点和见解开始形成。这样可以更好地理解实践和体验的质量。 (5个参考)

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