What's in a service?

Nick Axford

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What's in a service?

机译：服务中有什么？

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The measurement of 'service' in children's services is highly varied. We do not know in a meaningful sense what services children and families get. This paper sets out why it is important to measure services well. It outlines the dimensions of 'service', how they have been measured in research, policy and practice contexts, and the strengths and weaknesses of these approaches. It then explores implications for the field and identifies potential applications of a more nuanced and consistent approach to measuring services. It might reasonably be expected that applied research into children's services would rest on a clear understanding of what a service is and how to measure it. Yet it is surprisingly difficult to find explicit definitions in the literature of service'. We seem to flounder between an unspoken assumption that everyone knows what is meant and a worry that delving any deeper will unearth paralysing complexities. The highly varied way in which services are measured reflects this ambiguity.

机译：儿童服务中“服务”的量度差异很大。我们在有意义的意义上不知道儿童和家庭得到什么服务。本文阐述了为什么衡量服务质量很重要的原因。它概述了“服务”的维度，如何在研究，政策和实践环境中对其进行衡量以及这些方法的优缺点。然后，它探索了对该领域的意义，并确定了一种更细微且一致的方法来衡量服务的潜在应用。可以合理预期，对儿童服务的应用研究将基于对服务是什么以及如何衡量的清晰理解。然而，在服务文献中很难找到明确的定义。我们似乎在一个所有人都知道这意味着什么的潜意识假设和对任何更深层次的挖掘会发掘瘫痪的复杂性之间的担忧之间徘徊。测量服务的高度不同的方式反映了这种歧义。

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《Child & family social work》 |2010年第4期|共10页
作者
Nick Axford;
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原文格式 PDF
正文语种 eng
中图分类社会学;
关键词
children; children's services; measurement; service; service use; service provision;

机译：儿童;儿童服务;测量;服务;服务使用;服务提供;

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2. Commercial services Transportation services Chart IV.15 World exports of transportation services and share in total commercial services,1991-98 [J] . WTO Annual report . 1998,第0期

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3. Health services and the treatment of immigrants: Data on service use, interpreting services and immigrant staff members in services across Europe [J] . KlugeU., BogicM., DevilléW., European psychiatry: the journal of the Association of European Psychiatrists . 2012,第Suppla2期

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5. Service recovery and the elusive paradox: An examination of the effects of magnitude of service failure, service failure responsiveness, service guarantee and additional recovery effort on service recovery outcomes [D] . Kerr, Anthony H. 2004

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7. Proposal for a Council directive on freedom of establishment and freedom to supply services in a self-employed capacity in forestry. Proposal for an amendment of the General Programme for the removal of restrictions on freedom of establishment. Proposal for a Council directive on freedom of establishment and freedom to supply services in a self-employed capacity in personal services:1. Restaurants, cafes, taverns and other drinking and eating places (Group 852 ISIC). 2. Hotels, rooming houses, camps and other lodging places (Group 853 ISIC).Proposal for a Council directive on procedures for transitional measures concerning self-employed activities in personal services: 1. Restaurants, cafes, taverns and other drinking and eating places (Group 852 ISIC). 2. Hotels, rooming houses, camps and other lodging places (Group 853 ISIC). Proposal for a Council directive on freedom of establishment and freedom to supply services in a self-employed capacity in retail trade (Group ex 612 ISIC). Proposal for a Council directive on transitional measures affecting self-employment in retail trade (Group ex 612 ISIC). Proposal for a Council directive on freedom of establishment and freedom to supply services in a self-employed capacity in the food and beverage industries (ISIC Major Groups 20 and 21). Proposal for a Council directive on detailed transitional measures applicable to self-employed activities in the food and beverage industries (Major Groups 20 and 21 ISIC). Supplement to Bulletin of the European Economic Community No. 6, 1965 [O] . 1965

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