When Eleanor was hired as practice manager by Eagle Animal Clinic, the owners made it clear to her that the clinic needed someone who would provide leadership. She understood the difference between management and leadership and began thinking immediately about what it would mean in her new job. "Leading is doing the right thing; managing is doing things right," she thought, paraphrasing an old proverb. It means that leaders lead people, while managers manage tasks.Where to begin? Two lightning bolts flashed inside her mind.
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