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Investigating the Longitudinal Effects of Surface Acting on Managers' Functioning Through Psychological Needs

机译:通过心理需求调查表面对管理人员运作的纵向影响

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This study is based on the premise that managers are expected to regulate their emotions in the form of surface acting. More specifically, drawing on self-determination theory, we explored the role of psychological needs for autonomy, competence, and relatedness in explaining the influence of surface acting on supervisors' job satisfaction and work engagement over time. Data were collected at 2 time points, over a 3-month period, from a sample of 435 French managers working in the health care industry. Results revealed that surface acting negatively predicted managers' job satisfaction and work engagement over time, through the satisfaction of their psychological needs. However, managers' need thwarting did not explain these positive outcomes. Overall, these findings provide insight into the longitudinal adverse effects of managers' surface acting on their functioning and corroborate the distinct role of psychological need satisfaction and thwarting. Theoretical contributions and perspectives, as well as implications for practice are discussed.
机译:本研究基于管理人员预计管理人员以表面作用的形式规范情绪。更具体地说,借鉴自决理论,我们探讨了心理需求对自主,能力和相关性的作用,以解释表面对监事的影响以及随着时间的推移工作参与的影响。从435名法国经理在医疗行业工作的435名法国管理人员的样本中,在3个月内收集数据。结果表明,通过满足他们的心理需求,表面表现出对管理者的工作满意度和工作接触。但是,经理人需要挫败并没有解释这些积极的结果。总体而言,这些调查结果洞察了管理者表面作用的纵向不利影响,并证实了心理需要满足和挫败的不同作用。讨论了理论贡献和观点,以及对实践的影响。

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