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From a Quality Management System (QMS) to a Lean Quality Management System (LQMS)

机译：从质量管理系统（QMS）到精益质量管理系统（LQMS）

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Purpose - This paper deals with the subject of "Lean Normalization." The purpose of this paper is to propose a comprehensive methodology which combines the benefits of both International Organization for Standardization (ISO) standards and Lean Management. The application of this methodology leads manufacturing or service companies to certification without creating more documentation. It guarantees agility and flexibility in the day-to-day management of the company, and induces lower costs and reduced times. This methodology provides a new way of tackling the implementation of ISO standards in a company. Design/methodology/approach - This methodology is based on the synergistic combination of both ISO standards (Quality Management System) and the key concepts of Lean Management. After a short presentation of ISO standards and Lean Management, the possibility of implementing a synergy between these two different approaches will be discussed. At this point, ISO 9001 standards will be focused on. The proposed methodology will be introduced step by step. Each step of the model will be formalized using the Structured Analysis and Design Technique graphic representation tool. Moreover, each step is associated with a key concept of Lean Management. In order to illustrate the proposed method, an example of implementation will also be presented. Findings - To show the feasibility of this methodology, this paper finishes with a summary of the results achieved in a company and draws some interesting conclusions. Companies have the possibility of achieving certification in combination with a Lean Quality Management System (LQMS): a one-page quality manual, only ten records, no major non-conformities and no customer complaints over a two-year period. Research limitations/implications - The methodology may have to be adapted to better suit the needs of companies seeking to implement the latest version of the ISO 9001 standards. Practical implications - This paper presents the deployment of ISO 9001 standards whilst simultaneously respecting key Lean Management concepts. The practical results for enterprises are the implementation of an LQMS leading to a certification. Social implications - This paper presents a new method combining both ISO standards and Lean Management concepts to achieve certification with an LQMS. Originality/value - Due to its simplicity and the relevance of its steps, the proposed methodology can be applied to companies with a guaranteed success of certification.
机译：目的——本文讨论的主题是“精益标准化”本文旨在提出一种综合国际标准化组织（ISO）标准和精益管理优点的方法。这种方法的应用导致制造或服务公司在不创建更多文档的情况下获得认证。它保证了公司日常管理的灵活性和灵活性，并降低了成本和时间。这种方法为解决公司ISO标准的实施提供了一种新方法。设计/方法/途径——该方法基于ISO标准（质量管理体系）和精益管理关键概念的协同组合。在简短介绍ISO标准和精益管理之后，将讨论在这两种不同方法之间实现协同的可能性。在这一点上，ISO 9001标准将成为重点。建议的方法将逐步介绍。模型的每个步骤都将使用结构化分析和设计技术图形表示工具进行形式化。此外，每一步都与精益管理的关键概念相关联。为了说明所提出的方法，还将给出一个实现示例。调查结果——为了证明这种方法的可行性，本文最后总结了一家公司取得的成果，并得出了一些有趣的结论。公司有可能结合精益质量管理体系（LQMS）获得认证：一本一页的质量手册，只有十条记录，两年内没有重大不合格，也没有客户投诉。研究限制/影响——可能必须对方法进行调整，以更好地满足寻求实施最新版ISO 9001标准的公司的需求。实践意义——本文介绍了ISO 9001标准的实施，同时尊重关键的精益管理概念。企业的实际结果是实施LQMS，从而获得认证。社会影响——本文提出了一种结合ISO标准和精益管理概念的新方法，以通过LQMS实现认证。独创性/价值——由于其简单性及其步骤的相关性，建议的方法可以应用于保证认证成功的公司。

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