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Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

机译：ISO 9001认证的有限实施后面的理由介绍：来自也门的经验证据

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Purpose - While ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001. Design/methodology/approach - A survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA). Findings The data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization. Research limitations/implications - The findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications. Originality/value - This research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.
机译：目的——虽然ISO 9001标准认证在发达国家已接近饱和，但其他国家仍在努力实施ISO 9001。这项研究深入了解了注册认证数量非常少的国家，以了解实施有限的原因，尤其是利用也门的证据。本研究的目的是评估：实施ISO 9001的意识、理解、动机、障碍和益处。设计/方法/方法-进行了一项调查，以衡量ISO 9001的意识水平、理解、驱动因素、障碍和好处。通过将目标公司分为两个独立的类别，即认证组织和非认证组织，进行数据收集。对公司进行分类是为了从两个不同的角度丰富理解。使用描述性和多重对应分析（MCA）对72份回复进行了分析，这些回复来自规模从大到小的公司，以及私营和公共部门。调查结果数据分析表明，ISO 9001认证的有限实施可能是由于一些内部和外部因素造成的，例如认证和指南的意识水平相对较低，以及对认证目的的理解不一致。这些好处只集中在提高系统质量、效率和提高质量意识上，而不是国际化。研究限制/影响——这项工作的发现为决策者了解ISO 9001的驱动因素和挑战提供了基础，以规划纠正措施，并促进和增加类似国家和经济体的认证组织数量。虽然本研究中的数据是在一个国家的背景下收集的，但其他研究人员可以利用本研究中使用的方法和框架，在ISO 9001认证数量较少的类似国家收集数据。独创性/价值-这是极少数的解决ISO 9001在中东和北非地区和也门特别是实施的研究之一。

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