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首页> 外文期刊>The TQM Journal >Lean Six Sigma competitiveness for micro, small and medium enterprises (MSME): an action research in the Indian context
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Lean Six Sigma competitiveness for micro, small and medium enterprises (MSME): an action research in the Indian context

机译：贫民六西格玛竞争力，用于微，中小企业（MSME）：印度语境中的行动研究

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Purpose - The aim of the article is to ascertain the challenges, lessons learned and managerial implications in the deployment of Lean Six Sigma (LSS) competitiveness to micro, small and medium Enterprises (MSME) in India and to establish doctrines to strengthen the initiatives of the government. Design/methodology/approach - The research adopts the Action Research methodology to develop a case study, which is carried out in the printing industry in a Tier III city using the LSS DMAIC (Define-Measure-Analyze-Improve-Control) approach. It utilizes LSS tools to deploy the strategy and to unearth the challenges and success factors in improving the printing process of a specific batch of a product. Findings - The root cause for the critical to quality (CTQ) characteristic, turn-around-time (TAT) is determined and the solutions are deployed through the scientifically proven data-based approach. As a result of this study, the TAT reduced from an average of 1541.2-1303.36 min, which in turn, improved the sigma level from 0.55 to 2.96, a noteworthy triumph for this MSME. The company realizes an annual savings of USD 12,000 per year due to the success of this project. Top Management Leadership, Data-Based Validation, Technical Know-how and Industrial Engineering Knowledge Base are identified as critical success factors (CSFs), while profitability and on-time delivery are the key performance indicators (KPIs) for the MSME. Eventually, the lessons learned and implications indicate that LSS competitiveness can be treated as quality management standards (QMS) and quality tools and techniques (QTT) to ensure competitive advantage, sustainable green practices and growth. Research limitations/implications - Even though the findings and recommendations of this research are based on a single case study, it is worth noting that the case study is executed in a Tier III city along with novice users of LSS tools and techniques. This indicates the applicability of LSS in MSME and thus, the modality adopted can be further refined to suit the socio-cultural aspects of India. Originality/value - This article illustrates the deployment of LSS from the perspective of novice users, to assist MSME and policymakers to reinforce competitiveness through LSS. Moreover, the government can initiate a scheme in line with LSS competitiveness to complement the existing schemes based on the findings of the case study.
机译：目的——这篇文章的目的是确定印度中小微企业（MSME）在实施精益六西格玛（LSS）竞争力过程中面临的挑战、经验教训和管理影响，并建立理论来加强政府的举措。设计/方法/途径——本研究采用行动研究方法，采用LSS DMAIC（定义-测量-分析-改进-控制）方法，在三级城市的印刷行业开展案例研究。它利用LSS工具来部署策略，并挖掘改进特定批次产品印刷过程中的挑战和成功因素。调查结果——确定了关键质量（CTQ）特征周转时间（TAT）的根本原因，并通过科学证明的基于数据的方法部署了解决方案。作为这项研究的结果，TAT从平均1541.2-1303.36分钟减少，这反过来又将西格玛水平从0.55提高到了2.96，这对MSME来说是一个值得注意的胜利。由于该项目的成功，公司每年可节省12000美元。最高管理层领导、基于数据的验证、技术诀窍和工业工程知识库被确定为关键成功因素（CSF），而盈利能力和按时交付是MSME的关键绩效指标（KPI）。最后，经验教训和影响表明，LSS竞争力可以被视为质量管理标准（QMS）和质量工具与技术（QTT），以确保竞争优势、可持续的绿色实践和增长。研究限制/影响——尽管本研究的发现和建议基于单个案例研究，但值得注意的是，该案例研究与LSS工具和技术的新手用户一起在三级城市进行。这表明LSS在MSME中的适用性，因此，可以进一步改进所采用的模式，以适应印度的社会文化方面。独创性/价值——本文从新手用户的角度阐述了LSS的部署，以帮助MSME和决策者通过LSS增强竞争力。此外，政府可以根据案例研究的结果，启动一项符合当地服务社竞争力的计划，以补充现有计划。

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