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Using Digital to Deliver Better Experiences

机译:用数字来提供更好的体验

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Business changes that typically would take several years to implement-like moving from in person face-to-face doctor meetings to virtual check-ups-took months, in some cases just weeks, to launch during the pandemic. We call that compressed transformation. But now that many healthcare providers proved they could do this, patients are going to expect even more digital services. Our research found that since COVID-19, 60 percent of patients want to use technology more for their healthcare. In another study, nine out of 10 patients said quality of care was "as good or better" than before COVID-19; that's an endorsement that suggests if a healthcare provider isn't offering effective digital services, then patients will shop around for a better healthcare experience. Indeed, our research also shows the market is rewarding organizations that use technology to stay closer to patients and stay focused on their overall well-being. Healthcare providers that get it right can expect growth four times greater than their peers. During the pandemic we found nearly two-thirds of patients (64 percent) are either likely-or highly likely-to switch to a new health system if their current providers fall short in terms of the availability of virtual care options, sanitary and safety protocols and access to up-to-date information.
机译:业务变化,通常需要几个年implement-like从虚拟医生面对面的会议check-ups-took数月,在某些情况下几周,在大流行期间。压缩变换。卫生保健提供者证明他们可以这样做,病人会期望更多的数字服务。60%的患者希望使用技术更多的医疗保健。10个病人说的医疗质量”比以前好或更好”COVID-19;支持显示如果一个医疗保健供应商没有提供有效的数字服务,那么病人会货比三家更好的医疗体验。研究还显示了市场是有益的组织利用技术来保持接近病人和专注于他们的整体幸福。可以预期增长四倍多同行。三分之二的患者(64%)可能或高度降到切换到一个新的健康系统如果他们当前的供应商达不到虚拟保健方面的可用性选项,卫生和安全协议和访问最新的信息。

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