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Architecting the Patient Experience for the Empowered Healthcare Consumer

机译：架构的病人的经验授权的医疗消费

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How would you define the patient experience in the context of the current U.S. healthcare market? The patient experience in the current U.S. healthcare market is fragmented and inconsistent. The experiences that some consumers have can be vastly different from that of others based on myriad factors, such as the pandemic, socioeconomic conditions, and whether an individual has health insurance. Our challenge in healthcare technology today is to overcome these factors and ensure all patients have a positive experience. What kinds of strategies should CIOs and other health IT leaders be pursuing in order to lay the IT and strategic foundations for an architecture of the patient experience? It is essential to have a thoughtful and gradual strategy when laying the IT foundation for a positive patient experience. I recommend CIOs and other health IT leaders consider a "crawl, walk, run" strategy. Leaders shouldn't be afraid to start small and ask questions such as "What kind of technology platform are we going to use?" and "How are we going to make this customer-centric?" In these early stages, it's vital that organizations think about how they can make the healthcare experience all about the patient. Leaders should also consider how their strategy is scalable, flexible, and seamless for the user. They should ensure that their strategy truly helps shepherd patients through the healthcare ecosystem. This will not only improve the experience for the patient but also better the experience for the healthcare provider.
机译：你会如何定义病人的经验吗上下文的当前美国医疗市场?在当前美国病人的经验医疗市场是分散和不一致的。一些消费者的体验大大不同于其他人的基础上无数的因素,如大流行,社会经济条件,是否一个人都有医疗保险。今天的医疗技术是克服这些并确保所有患者有积极的因素体验。和其他健康领导人为了追求把它和战略的基础病人的架构经验吗?基本有一个深思熟虑的和渐进的策略当奠定了基础积极的病人的经验。其他卫生领导人考虑“爬行、行走、运行”战略。从小事做起,问这样的问题“什么的技术平台,我们要用?”“我们将如何使这以?”在这些早期阶段,这是至关重要的思考如何使组织医疗经验的耐心。领导人还应该考虑他们的策略是可扩展的、灵活的、无缝的用户。他们应该确保他们的真正战略通过医疗帮助牧羊人的病人生态系统。体验病人也更好经验的医疗服务提供者。

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