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首页> 外文期刊>International journal of stress management >Supervisor Support as a Double-Edged Sword: Supervisor Emotion Management Accounts for the Buffering and Reverse-Buffering Effects of Supervisor Support
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Supervisor Support as a Double-Edged Sword: Supervisor Emotion Management Accounts for the Buffering and Reverse-Buffering Effects of Supervisor Support

机译：主管支持作为一把双刃剑:主管情绪管理账户缓冲和Reverse-Buffering的影响主管支持

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摘要

Support is often proposed as a way in which supervisors can help employees cope with the negative impact of role stressors and other workplace demands (also referred to as the stress-buffering effect). However, there are numerous findings of reverse-buffering effects of support in the stressor-strain relationship. In the present research, the extent to which supervisors' ability to regulate their own negative emotions determines if the support they provide has a positive (buffering) or negative (reverse-buffering) effect on the relationship between role overload and employee outcomes was investigated. Three-way interactive relationships among role overload, supervisor support, and supervisor emotion management were tested in 2 samples of Australian employees in the prediction of burnout and turnover intentions. Sample 1 consisted of 139 employees from the waste services industry. Sample 2 employees were from an organization in the education and training industry (N = 125). Across both samples, the hypothesized stress-buffering effect of support from supervisors high in emotion management was supported. Results also showed that support from supervisors low in emotion management exacerbated role overload. These findings help to explain contradictory findings in the literature on the role of supervisor support in shaping employees' responses to demands encountered in the workplace.
机译：支持通常是作为一种方式提出监事可以帮助员工处理压力和其他的负面影响作用(也称为工作要求stress-buffering效果)。许多reverse-buffering影响的结果支持stressor-strain关系。目前的研究,在多大程度上自己上司的管理能力负面情绪决定如果支持他们提供积极的(缓冲)或负面的(reverse-buffering)影响的关系之间的角色过载和员工的结果调查。在超载作用,上司的支持,和主管情绪管理测试2澳大利亚员工的样本的预测倦怠和营业额的意图。由139名员工的浪费服务行业。一个组织的教育和培训行业(N = 125)。假设stress-buffering效应的支持从监事高情感管理支持。监事低情绪管理加剧角色超载。矛盾的结果在文学的作用在塑造员工的主管支持对需求中遇到的反应工作场所。

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