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首页> 外文期刊>Farm Journal's Implement & Tractor >When Customers Come First: New York dealership expands with an eye to personalized service
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When Customers Come First: New York dealership expands with an eye to personalized service

机译：当顾客至上:纽约经销商扩展的个性化服务

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摘要

Farmers who call into Lloyd O'Hara's Auburn, N.Y., machinery dealership with equipment questions don't have to worry about getting tangled up in a phone tree. When a question comes into the office, the service clerk directs it to the territory manager who oversees work for the caller's geographical area. It's just one of the ways the business is putting people first. "I think the way we do business is really appealing to a lot of customers," says operations manager Jacob Coalson, who helped design and execute the changes as a college intern and is now a full-time employee. O'Hara Machinery, located in the Finger Lakes region, offers farm machinery to a wide range of ag clients. Most of its customers either grow a combination of corn, soybeans and alfalfa, or are dairy farmers. O'Hara sells John Deere tractors, combines and forage harvesters; Mustang skid steer loaders; Kuhn Knight manure spreaders and mixers; Pottinger mower conditioners and tillage equipment; and Westfield grain augers, among other products.
机译：农民叫劳埃德·奥哈拉的赤褐色,纽约机械与设备经销商的问题不必担心纠缠的电话树。办公室职员指导的服务区域经理负责的工作调用方的地理区域。方面的业务是把人放在第一位。认为我们做生意的方式真的很吸引人业务经理说:“很多客户雅各布Coalson,帮助设计和执行作为一个大学的实习生,现在是一个变化全职员工。手指湖区,提供农业机械广泛的ag)的客户。种植的玉米,大豆和紫花苜蓿、或奶农。迪尔公司拖拉机、联合收割机和牧草收割机;野马打滑驾驶装载机;传播者和搅拌机;护发素和耕作设备;粮食螺旋输送器等产品。

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