...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Journal of healthcare information management >Mobile Solutions for Improving the Patient Experience Managing Wait Times
【24h】

Mobile Solutions for Improving the Patient Experience Managing Wait Times

机译：改善病人的移动解决方案经验管理等待时间

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

In our earlier column, "Meeting MU Patient Access Requirements - Is Mobile The Solution?"1 we argued that mobile access should be at the center of a strategy to meet MU requirements for patient engagement. The value of mobile technology goes far beyond meeting MU requirements. We focus in this column on how mobile can enhance the patient experience and, in particular, satisfaction with wait times. Healthcare is becoming increasingly competitive in all aspects of delivery. If patients don't have a positive experience with your organization, there's generally found a competing hospital, ambulatory surgery center, urgent care center, etc. in close proximity. Once they or a family member or friend are unhappy with service at one delivery network, they can easily move to another that will work hard to impress them with their commitment to convenience and patient care. We don't generally see price competition yet, but there are certainly levels of convenience that are apparent to patients. Formal and informal (word of mouth) ratings are readily available. Uncertainty magnifies the stress of waiting, while feedback in the form of expected wait times and explanations for delays improves the tenor of the experience. Mobile applications can help patients select a facility that will reduce their waiting time and allow them to select an arrival time and register online. Mobile apps can also reduce the perceived (versus actual) time patients wait. Hospitals and health systems are using smartphone apps to address waiting times in the emergency department (ED) by alerting patients to the waiting time at its various facilities. Two examples are the Detroit Medical Center and the HealthONE system in Denver.
机译：在我们列早些时候,“会议μ病人访问需求,是移动解决方案呢?认为移动访问应该在中心的策略来满足病人μ要求参与。μ远远超出会议需求。这一列移动如何提高病人经验,特别是,满意等待时间。竞争在交付的各个方面。患者没有一个积极的经验您的组织,通常发现竞争医院,眼科手术中心,紧急护理中心,在近距离等。他们或他们的家庭成员或朋友感到不幸福交付与服务在一个网络,他们可以轻松地移动到另一个,它将努力加深他们对承诺的便利和病人护理。竞争,但有一定的水平明显的方便患者。正式和非正式(口碑)评级现成的。紧张的等待,而反馈的形式预计等待时间和解释延迟提高了男高音的经验。应用程序可以帮助患者选择一个设施这将减少等待时间,并允许他们选择一个到达时间并注册网上。(与实际)病人等待的时间。卫生系统使用智能手机应用程序地址在急诊室等待时间(ED)提醒病人的等待时间它的各种设施。底特律医疗中心和HealthONE系统在丹佛。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号