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Changing the ethics of the air cargo business

机译：改变道德的航空货运业务

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Over 300 air cargo shippers recently surveyed by the International Air Cargo Association (IATA) expressed continued reticence to use air cargo because of eight factors. According to the IATA, the persistent issues included the mode being too complex; having a lack of transparency; bad past experiences; a weak value proposition; poor customer service; carriers maintaining an old-fashion culture; no real-time information on tracking; and overall inefficient processes. Of course, IATA suggests that carrier management should focus on these areas for improvement. While I certainly agree, I would suggest that shippers measure carriers around these eight factors and add an ninth-ethics. Shippers should be aware that many airlines have been colluding on price for years and recently began settling litigated claims from the U.S. and EU governments.
机译：超过300个空运货物托运人最近调查的国际航空货运协会(IATA)使用航空货运表示继续沉默因为八个因素。包括模式过于的持久的问题复杂;经验;客户服务;旧的文化;跟踪;当然,国际航空运输协会表明运营商管理应该关注这些需要改进的地方。而我当然同意,我建议托运人衡量运营商这八左右因素和添加一个ninth-ethics。请注意,许多航空公司勾结在价格上多年,最近开始结算诉讼声称从美国和欧盟政府。

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