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Establishing a Relationship Between Warranty and Reliability

机译:在保修和可靠性之间建立关系

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摘要

In today's competitive marketplace, customers have come to expect that the products they purchase will perform as intended, and federal and state laws have been passed to enshrine this as a right of customers. A warranty is a written assurance that the manufacturer of a product will guarantee the quality and reliability of a product in terms of correcting any legitimate problems with the product at no additional cost, for some expressed or implied period of time or use. This paper presents the concept of a warranty, and the relationship between warranty and reliability. The paper is written in the context of the automotive industry, with a case study of an ignition module. A list of best practices and recommendations is provided. One key conclusion is that all warranty as well as out-of-warranty returns be considered field failures unless proven that another cause for returns exist.
机译:在当今竞争激烈的市场中,客户开始期望他们购买的产品能够按预期运行,并且已经通过了联邦和州法律,将其作为客户的权利。保修是一种书面保证,即产品制造商将保证产品的质量和可靠性,在一段时间或使用期间内,无需额外费用即可纠正产品的任何合法问题。本文介绍了保修的概念,以及保修与可靠性之间的关系。本文以汽车行业为背景,以点火模块为例进行研究。提供了最佳实践和建议列表。一个关键结论是,除非证明存在其他退货原因,否则所有保修和保修期外的退货都被视为现场故障。

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