Part I of the article outlined the staggering costs of Procedural (Intentional) Non-Compliance (PiNC), how PiNC facilitates losses, and how people are hard-wired to a degree of PiNC behaviour (see AM, February 2007, page 20). Part II will briefly outline the situationally dependent nature of PiNC, how work-adaptive behavior can be harnessed to create operating efficiencies, and offer some recommendations that create more beneficial conditions for compliance as well as more effective procedures.
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