In order to facilitate the development of China's market economy and response the competition in the post-WTO era, it is important for China national business organizations to pursue performance excellence. According to related requirements of the Law of the People's Republic of China on Product Quality and the Quality Improvement Approach issued by China State Council, the Criteria for Performance Excellence was developed in order to guide organizations to pursue performance excellence and improve the quality of products, service and business. On the basis of the national quality award criteria in other countries and the quality management practice in China, this national standard specifies the performance excellence evaluation requirements of organizations in 7 aspects, which are leadership, strategy, customers and market, resources, process management, measurement, analysis, improvement and business results. The national standard provides organizations with self-assessment criteria to pursue performance excellence, and it can also be used as evaluating criteria of quality award.
展开▼
