Upholsterers in any branch of the industry are going to encounter problems with customers. This is inevitable in any customer-based business, or in any business that involves custom work. In this month's survey we found out how shop owners prevent these problems whenever possible, and what they do when problems do arise. The most important step to avoiding difficulties with custom work is to find out exactly what the customer is looking for. This usually takes some time, but most shop owners say it is time well spent. Asking customers detailed questions about the work they want done is the only way to prevent having to do the work twice.
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