There is no questioning that e-commerce will add value to every facet of the service industry. Online procurement has already started revolutionizing the purchasing department, and I think the human resource department is next. Just look at the facts. Fully, 45% of the Fortune 500 companies are actively recruiting on the Internet. Turnover, at 140% to 150% for line-level and 75% to 80% for mid-management, is costing service industry employers thousands of dollars in advertising, training, and time per hire.
展开▼
