What do all those pesky terms mean?! Have you ever been on the phone trying to get to the bottom of a problem with a program you need day-to-day and the person on the other end is asking you a slew of questions you don't know the answer to? Maybe your normal "techy" staff member is on vacation, or you are a one-man band learning as you go. I'm will go over some common terms that may help you navigate those calls in the future. Please note that this is based on a Windows Operating System. If you're using an Apple-based system, some of these may look a little different.
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