Smart cities are an emerging phenomena which include innovations, better planning, a more participatory approach towards higher energy efficiency, better transport solutions and intelligent use of information and communication technologies. The article explains key aspects related to the smart city phenomenon and challenges to expanding and reinforcing university quality management practices to meet the increased requirements of the collaboration with the other organizations for the quality of society. Organizational excellence in the overall performance of the university should be aligned with innovations in processes and practices aligned with the other organizations of society.
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