Though the concept of cost of quality is extremely useful, this concept is not widely used across industries. Many companies lack knowledge about the implications of cost of quality and are not aware of the importance of quality costs. As there is a need need for increasing the application of quality costing in practice, the article studies how the level of knowledge about quality costing can be expanded in practice and analyzes factors affecting quality cost management systems. An empirical study is planned among both manufacturing and service-based companies to determine the current level of awareness of quality costs and their application in practice. The data is statistically analyzed and conclusions are drawn about the level of awareness and factors affecting the quality cost management method.
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