1 How can capital-equipment suppliers support metal forming companies during COVID-19 and other economic downturns? Equipment serviceability is crucial. Seek to form strategic partnerships with suppliers that can support your service needs with a sound service infrastructure and spare-parts inventory. Shops can evaluate support in many ways, but the most important is reachability. In many instances, a press manufacturer cannot have service techs on call 24/7, but there can be accessibility to provide the right services ASAP-whether this is key personnel that speaks to customers on a daily/weekly basis, a support center, service organizations, etc. Simpac has been developing an arrangement with its Midwest distributor, D&S Machine Repair, Hastings, MI, to ensure that customers have immediate access to critical spare parts.
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