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Building a satisfactory indoor environment for healthcare facility occupants: A literature review

机译：Building a satisfactory indoor environment for healthcare facility occupants: A literature review

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Background: The satisfaction of healthcare facilities' occupants is a crucial measure of healthcare quality and a requirement for the clinical and financial success of healthcare organizations. From the perspective of indoor environmental quality, this review investigates methods to improve occupants' satisfaction. Method: We searched 1102 papers from three databases: PubMed, Web of Science, and SCOPUS (latest supplementary search on August 30, 2022) and screened 98 papers (April 2001-July 2022) relating to the research questions for review and in-depth discussion. Results: The literature was categorized according to four themes: visual environment, acoustic environment, thermal environment, and indoor air quality (IAQ). The impact of each theme's indoor environment factors on occupants' satisfaction is studied, as well as the interventions that can be implemented to increase occupants' satisfaction. The results reveal that (1) patients and nurses are the two groups that have received the greatest focus in current research on satisfaction; and the patient room is the space that has attracted the most attention. (2) patient and family satisfaction converge with staff satisfaction in all categories, despite some discordance in certain aspects. (3) several low-cost indoor environmental interventions have been found to be helpful in enhancing satisfaction. (4) appropriate patient control over the environment is crucial for improving patient satisfaction. Significance: This review proposes a conceptual framework that can assist healthcare facility administrators and designers in improving the indoor environmental quality of their facilities, hence increasing occupants' satisfaction. In addition, this study identifies future directions for research on this subject.

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