In Ws address to attendees at the 2022 Farm Equipment Dealership Minds Summit, Bob Clements, BCI International, walked dealers through the best practices of the 300-plus dealers he consults with regularly. With all that is at stake in the profitability of the service department, and the ongoing need for talent to turn the wrenches and ring the cash register, compensation programs are of high importance.Clements maintains that compensation programs must be evaluated annually, as workforces and workforce dynamics shift and change. Compensation is a personal matter and, as he advises, good management requires personal interaction with staff to make sure both parties understand what is desired and what is achievable - through, greater performance.
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