Multi-perspective business process discovery from messaging systems: State-of-the art

Marwa Elleuch; Nassim Laga; Oumaima Alaoui IsmailiWalid Gaaloul

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Multi-perspective business process discovery from messaging systems: State-of-the art

机译：Multi-perspective business process discovery from messaging systems: State-of-the art

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At the stage of identifying and modeling business processes (BP), traditional methodsfor collecting business expertise are time consuming since they mainly rely onphysical communication. Moreover, there are some BP with no formal documentationand their execution relies on implicit knowledge of workers. Therefore, analyzingthe logs data generated by messaging systems allowing workers to share such implicitknowledge has been a research area of growing interest. BP knowledge introduced byworkers in emails could actually cover multiple BP perspectives that would vary fromactivity, actors, and data perspectives. This article gives an overview of the currentstate-of-the-art in multi-perspective BP discovery from messaging systems as well asthe main existing research questions. Different approaches are presented, discussed,and compared against each other on a qualitative level deduced from the defined setof research questions. The resulting overview covers both advantages and disadvantagesof current techniques and the research questions that have not been addressedto date. This should provide a solid basis for further research.

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《Concurrency and computation: practice and experience》 |2023年第11期|e6642.1-e6642.17|共17页
作者
Marwa Elleuch; Nassim Laga; Oumaima Alaoui IsmailiWalid Gaaloul;
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作者单位

Orange Labs, Paris, France,Telecom SudParis, Institut Polytechnique deParis, Paris, France;

Orange Labs, Paris, France;

Telecom SudParis, Institut Polytechnique deParis, Paris, France;

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正文语种英语
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关键词
activity; business process; discovery; messaging systems;

Multi-perspective business process discovery from messaging systems: State-of-the art

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